Multiple Service Operator (MSO)
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To retain and grow their market bases, MSOs face classic business tasks - reducing their order-to-cash timeline to get a new service to market, delivering services cost effectively, scaling provisioning and billing systems, addressing revenue assurance. As they pursue a competitive edge, MSOs must respond to the expectation for end-to-end, ubiquitous voice service. They need to provide service through a cost-effective, scalable infrastructure with significant improvement on ROI per service.
At NeuStar, we have developed a suite of services that enable MSOs to generate revenues more rapidly, while optimizing current investments to plan for future deployment of increasingly advanced services.
- Local Service Manager (LSM) to support account implementation, billing, and trading partner settlement activities. Via a single interface, this automated process provides for pre-porting number validation and submission of local service requests (LSRs) across incumbent local exchange carriers (ILECs). The Service Order Administration (SOA) function finalizes the number porting activity, interfacing directly with the Number Portability Administration Center.
- Line Information Database (LIDB), Calling Name (CNAM) Database, and Enhanced 911 (E911) functions to finalize account implementation per telephone number.
- Access Service Request (ASR) capabilities if terminating connectivity is required with trading partners.
- Customer Account Record Exchange (CARE) transactions with NeuStar adherence to all Ordering and Billing Forum (OBF) industry standards.
- Wireless Number Portability (WNP) Clearinghouse to support an MSO's entry into this service arena. WNP allows end-to-end number porting, both wireless-to-wireless and wireline-to-wireless.
- Fiduciary Services: Legal Compliance capabilities to provide cost-efficient solutions for full compliance with all law enforcement legislation, including the Communications Assistance for Law Enforcement Act (CALEA), the US PATRIOT Act, and Homeland Security Acts. With NeuStar designated as the agent of record for the service provider, record production and trend analysis and reporting help MSOs to avert risk. Fraud Management to avert costly losses through systematic data gathering, analysis, reporting, and investigation.
To support and accelerate MSOs' order-to-cash process, NeuStar offers Managed Services, capitalizing on unique experience derived from almost 10 years of managing change and highly complex databases and procedures for the telecommunications industry.